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Cancel Submit. Gerard Qui Microsoft Agent. Hi, In most cases, this issue is caused by a third-party file conflicting with Internet Explorer. For us to resolve the issue on Internet Explorer, we suggest following these troubleshooting steps: Close all Internet Explorer windows. Right-click on Start button, and then select Control Panel.
Choose Network and Internet , and then click on Internet Options. Go to the Advanced tab , and then select Reset. Restart your PC to apply changes.
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Microsoft Edge. To do this, use the following procedure:. Step 1: Download Internet Explorer that can be installed on your Operating system using the following table as guidance. Step 2: Uninstall the version of Internet Explorer that you may have installed on top of Internet Explorer 8. Internet Explorer 8. Under Uninstall an update list, select applicable Internet Explorer version from the list Internet Explorer 11 or Windows Internet Explorer 9 and select Yes to confirm uninstallation and restart your system to complete the process.
Step 3: Install the version of Internet Explorer that you downloaded in Step 1 and restart the system after installation. Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Skip to main content. Contents Exit focus mode.
