Additional Information. Important: Perform the solutions below in order. Do not continue to the next solution if a prior solution resolves the problem. After performing some of these solutions, sometimes you will be required to reenter licensing data or activate your product. Furthermore, trial editions of Adobe software can be prevented from starting.
Download the Adobe Licensing Repair Tool. Start your Adobe application. If your issue was not resolved on the first attempt, run the patch again and enter option 0, when prompted to do so. If the issue persists after you run the patch a second time, proceed to Solution 2. Important: Deleting this file discontinues any active Adobe tryouts and you lose any remaining days. Close all Adobe applications.
Adjusting the file permissions for FLEXnet folder may allow the licensing information be written properly. Follow the instructions below for your operating system to modify permissions to the FLEXnet folder which contains the licensing service data. Note: This solution requires administrative privileges on your computer. On Windows XP, log in using an administrative account. On Windows 7 and Vista, provide administrative credentials. Follow the instructions in Solution 4 , but apply it to the following folder:.
The journaling file exists only under specific circumstances where a client is accessing the database file with certain options enabled. If the file does not exist, continue to the next solution. To synchronize the folders, do the following:. Note: This solution can lead to the problem application, as well as other Adobe applications, asking for the serial number again. Alternatively, you can rename or delete the folders in the virtual store and relaunch the application:.
This process requires you to completely uninstall and reinstall all Adobe CS3 and CS4 branded software, as well as Acrobat 8 and 9. Administrator privileges are required to install Adobe software.
Log in to an administrator account to perform the steps below. See the operating system documentation for additional information. Legal Notices Online Privacy Policy. Error: "Licensing has stopped working" Windows Search. Creative Suite User Guide. Select an article: Select an article:. On this page Issue: "Licensing for this product has stopped working" error Additional information.
Issue: "Licensing for this product has stopped working" error. Run the License Service Update:. Extract the LicenseRecovery Important: Use a utility such as WinZip to extract the contents on the zipped file.
Double-click LicenseRecover. Follow the onscreen instructions. Double-click Administrative Tools. Double-click Services. Click the Startup Type menu, and then select Manual. Click Apply.
In the Services Status section, click Start to start the service. Click Apply, and then click OK. Close all open dialogs.
Launch your Adobe application. Click OK and close the Services window. Restart the system, and repeat Solution 2. On Windows XP Professional. Double-click Folder Options, and then click the View tab. Click OK. In the Attributes section, deselect Read-Only. Adobe profiles are set up when you have multiple Adobe plans including at least one business plan associated with the same email address.
If you choose a profile that does not have the licences, you see a trial prompt. If the Operating System's hosts file is incorrectly configured hosts files map host names to IP addresses , your computer can have trouble connecting to Adobe's licensing servers. To solve this issue, remove Adobe-related entries from the hosts file. Learn more. If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.
Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm. If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again. Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file.
Corrupted licensing information can get stuck in our database files. Launch the Creative Cloud desktop app and sign back in using the business or school account after renaming the folder.
If the above steps do not resolve the trial or license expired errors, sign in to your Adobe account , go to your plans and click View All on the specific plan. Contact your administrator, and suggest performing the below steps. Learn more about how to contact your administrator. As an administrator, add users to relevant products for teams or product profiles for enterprises to enable them to access Adobe apps and services.
If you encounter a trial or license expired error, even after performing the troubleshooting steps , try these steps in the specified order. Verify the email address of the user, and the products assigned. Ensure that you have allowed access to appropriate network endpoints in your environment.
For a detailed list of network endpoints that you must allow, see Adobe Creative Cloud Network Endpoints. If you have a proxy server environment, check your proxy settings. For details, see Proxy support for Creative Cloud apps. Check your firewall and Antivirus settings. For details, see Troubleshoot Creative Cloud download and install issues. If you have any questions or observations around the topics, concepts, or procedures described in this article, join the discussion.
Join Now. Legal Notices Online Privacy Policy. Troubleshooting steps for teams and enterprise users. Solution 1: Sign out and sign back in.
